Refund/Exchange Policy

At Jersey Kicks, customer satisfaction is important to us.
However, we maintain a strict exchange-only policy. Please read all terms carefully before requesting an exchange.

🔁 Exchange Policy Overview

We only offer exchanges under specific conditions. No refunds are provided.

✅ Eligible Cases for Exchange

An exchange will only be accepted under the following conditions:

• The product is faulty, damaged, or defective upon delivery
• The product received is incorrect or does not match your original order

📌 Action Required

To initiate a request:

• You must report the issue within 3 days of delivery
• Contact us via:
  • WhatsApp
  • Instagram: @jersey._kicks

Each case will be reviewed individually, and appropriate action will be taken based on our assessment.

📸 Mandatory Proof Requirement

To process any claim:

• You must provide clear photographic evidence of the issue
• Proof must be submitted within 3 days of delivery

Important:
⚠ Claims submitted without proper visual proof will be strictly rejected

🚫 Non-Eligible Cases (No Exchange)

Exchange requests will NOT be accepted under the following circumstances:

• Request submitted after 3 days of delivery
• Product has been used, worn, or washed
• Product has been tampered with or altered
• Issue is due to incorrect size selection by the customer

❌ No Refund Policy

• We DO NOT offer refunds under any circumstances
• We DO NOT provide money-back guarantees
• All purchases are final, except for valid exchange cases mentioned above

🔁 Exchange Process

If your request is approved:

1. You will receive a return address via DM
2. Ship the product back to our warehouse
3. Share the dispatch confirmation with us
4. After inspection and approval, your replacement item will be shipped

💡 Shipping Responsibility

• For size issues or customer mistakes, all shipping costs will be borne by the customer
• We operate on low profit margins, therefore we cannot cover these expenses

📩 Contact for Support

To initiate an exchange or for any assistance:

• Instagram: @jersey._kicks

Thank you for choosing Jersey Kicks.